Help Library Guide
Find Guidance
Browse six topics, search answers, or filter by audience. Open an article for its own link and related reading.
Current-Page Workflow
Viewing Account & Corrections: 3 of 30 articles.
- Choose a topic, or leave All topics selected.
- Enter a search term and choose an audience, then select Search.
- Expand a question to read its answer; Open article provides a permanent link.
Color Guide
- Blue highlight: selected topic; blue text also marks links and expanded questions.
- Pale blue bands: topic section headings.
- Muted text: article counts and supporting context, not a screening outcome.
Next Steps
Return to your dashboard to choose My Profile, Check Myself, or Check Someone Else. Reading guidance does not launch a check, grant consent, or share information.
Helpful Tip
Search stays within your selected topic. Choose All topics to broaden it, or Clear to reset every filter. Counts follow your search and audience.
Help Library
3 of 30 articles
Account & Corrections
If information looks incorrect, where do I request corrections?
Corrections & Disputes tracks credential changes and challenges to source-verification information. Open the relevant credential to edit your own details or challenge its verification result; prior versions and recorded activity remain preserved. Hiring managers should ask the owner to review a discrepancy rather than edit that person's claims. This credential workflow does not rewrite personal screening results.
Open articleDuring a sign-in problem, how can I recover my account?
Recovery starts with Forgot Password on the Persona sign-in page using the exact email for that account. Persona and IDC have separate accounts; a login for one does not automatically work for the other. Check the configured email inbox, or the local test inbox when testing. When MFA is enabled, use your authenticator or an unused recovery code, and never share passwords or codes.
Open articleCould account security settings interrupt a protected action?
Security checks may require email verification, a fresh sign-in, or completion of your enabled MFA challenge before a protected page opens. Suspended or inactive accounts cannot continue protected workflows. Return through the normal Persona sign-in and Security controls instead of using a different person's session. These checks protect access; they do not indicate that screening found a match.
Open article