Help Library Guide
Find Guidance
Browse six topics, search answers, or filter by audience. Open an article for its own link and related reading.
Current-Page Workflow
Viewing Checks & Reports: 7 of 30 articles.
- Choose a topic, or leave All topics selected.
- Enter a search term and choose an audience, then select Search.
- Expand a question to read its answer; Open article provides a permanent link.
Color Guide
- Blue highlight: selected topic; blue text also marks links and expanded questions.
- Pale blue bands: topic section headings.
- Muted text: article counts and supporting context, not a screening outcome.
Next Steps
Return to your dashboard to choose My Profile, Check Myself, or Check Someone Else. Reading guidance does not launch a check, grant consent, or share information.
Helpful Tip
Search stays within your selected topic. Choose All topics to broaden it, or Clear to reset every filter. Counts follow your search and audience.
Help Library
7 of 30 articles
Checks & Reports
How do I run a check on myself?
Choose Check Myself, review the package scope and displayed price, record authorization, and complete the available payment step. Start the check, follow its progress, and open the private report when ready. The current package uses simulated payment and fictional screening; the separate FBI Self Check follows its own submission process. Package results return to Persona.
Open articleAfter starting a check, where can I follow progress?
Progress appears on the personal check through authorization, test payment, screening, and report readiness. Use Update Status while processing; automatic polling is not enabled. Open Personal Updates from the dashboard for in-app notices about participation, readiness, failures, and access changes. These notices do not mean an email or text was sent; the current workflow uses private in-app updates.
Open articleWill Persona rerun my checks automatically each month?
Monitoring remains paused in the current build. A freshness date or completed check does not enroll you in recurring screening, and Update Status retrieves the existing check rather than ordering a new one. Any future monitoring activation must clearly identify supported coverage, frequency, price, consent, cancellation, and private change alerts before separate approval.
Open articleFor FBI Self Check, which tasks happen outside Persona?
Submission and any required payment follow the official FBI process opened from the FBI Self Check workspace. Persona records your personal-review purpose and submission progress; after receiving the result, you can store the delivered PDF in its owner-only area. This result is excluded from employer reports and recipient shares. Follow the dedicated correction link for an FBI record challenge.
Open articleWhat does a refresh request actually initiate?
Refreshes ask for updated source verification of a particular credential version. Review the purpose, available method, and any displayed cost before approving; a recipient request does not automatically authorize provider work. Paid options depend on configured checkout, and a pending payment is not a completed verification. Follow the request state until a source result is recorded with provenance.
Open articleIf processing fails, should I pay again to retry?
Retry the existing order only when its message offers that action. A temporary connection or response-verification problem preserves the personal order and existing payment reference, so do not create another purchase to refresh status. A recorded provider failure needs attention before another check starts. The current package is sandbox-only; its retry path never requires a second real charge.
Open articleDoes canceling a check also remove its retained records?
Cancellation withdraws authorization and report access, but it does not erase retained order or audit history. If service cancellation cannot be confirmed, local access remains withdrawn and Confirm Cancellation retries that outstanding step. Use Revoke Share or Revoke Requester Access when only another person's access should end. Canceling the whole check has broader consequences.
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