Help Library Guide
Find Guidance
Browse six topics, search answers, or filter by audience. Open an article for its own link and related reading.
Current-Page Workflow
Viewing Getting Started: 4 of 30 articles.
- Choose a topic, or leave All topics selected.
- Enter a search term and choose an audience, then select Search.
- Expand a question to read its answer; Open article provides a permanent link.
Color Guide
- Blue highlight: selected topic; blue text also marks links and expanded questions.
- Pale blue bands: topic section headings.
- Muted text: article counts and supporting context, not a screening outcome.
Next Steps
Return to your dashboard to choose My Profile, Check Myself, or Check Someone Else. Reading guidance does not launch a check, grant consent, or share information.
Helpful Tip
Search stays within your selected topic. Choose All topics to broaden it, or Clear to reset every filter. Counts follow your search and audience.
Help Library
4 of 30 articles
Getting Started
Where should I begin with Persona 360?
Start with My Profile to build your personal record, Check Myself to review your own screening, or Check Someone Else to invite another individual. These journeys use your existing Persona sign-in. Hiring managers use IDC for organization orders and team operations; Persona is not a second employer dashboard. Choose the journey that matches your purpose before entering information at its destination.
Open articleWhy does my report say Sandbox or Not verified?
Sandbox identifies a test journey using fictional results and no actual search. The displayed test payment does not charge money. Completion confirms that the test workflow finished, not that the person passed a real screening. Hiring managers and candidates must not use these results as verified evidence or for employment, housing, or eligibility decisions.
Open articleAs a hiring manager, what can I see about candidates?
Hiring managers may review only the claims or report sections a person has permitted them to access. A shared profile does not unlock private documents, unrelated checks, or the candidate's account. Check Someone Else is a personal-purpose journey, not a shortcut for employer screening. Use IDC for organizational orders, approvals, decisioning, and the separately authorized employment workflow.
Open articleShould I treat a pending status as a failed check?
Pending indicates unfinished work, not an adverse finding about a person. Read the specific status and next available action: authorization, payment, provider configuration, or processing may still be incomplete. Failed describes a workflow problem requiring attention; it is not a hiring decision. Use recorded results and readiness labels to distinguish completion from provider availability.
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